Refund Policy
Effective Date: 30 September 2026
At Chouhan Foods, we aim to provide quality products and a smooth shopping experience. This Refund & Return Policy explains the conditions and process for returns, replacements and refunds for products purchased through our website.
By placing an order on our website, you agree to this policy.
1. Return Eligibility
Due to the nature of our herbal wellness products, returns are accepted only under eligible circumstances.
A return or replacement may be considered if:
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You received the wrong product.
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The product was damaged during delivery.
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The product is defective or has a packaging issue.
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The product received is materially different from the product ordered.
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The product is otherwise eligible under applicable consumer laws.
For hygiene, safety and product-quality reasons, opened or used products generally cannot be returned, except where required by applicable law or where the product has a verified defect or issue.
2. Damaged Product
If your package arrives damaged, please contact us as soon as possible after delivery.
We may request:
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Order number
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Photographs of the outer package
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Photographs of the product
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Photographs of the shipping label
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Unboxing video, where available
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A brief description of the issue
This information helps us investigate the matter and determine the appropriate resolution.
3. Wrong Product Received
If you receive a product different from what you ordered, please contact our customer support.
After verification, we may arrange a replacement with the correct product or provide another appropriate resolution.
4. Defective or Damaged Product
If a product is received with a manufacturing defect, damaged packaging or another verified quality issue, please contact us promptly.
Depending on the circumstances, we may offer:
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Replacement of the product; or
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Refund of the eligible order amount.
The final resolution will depend on the nature of the issue and applicable law.
5. Non-Returnable Products
The following products may generally not be eligible for return:
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Products that have been opened or used.
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Products damaged after delivery due to improper handling or storage.
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Products returned without prior approval.
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Products without the original packaging, where original packaging is required for verification.
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Products returned after the applicable return period.
These exclusions do not affect any rights you may have under applicable consumer protection laws.
6. Return Request Period
Any return, replacement or damage claim should be reported within [Insert Number of Days] days from the date of delivery.
Requests submitted after this period may not be accepted unless required by applicable law.
7. Return Process
To request a return or replacement:
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Contact our customer support.
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Provide your order number and details of the issue.
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Share photographs or other information requested by our support team.
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Wait for confirmation before sending any product back.
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If approved, follow the return instructions provided by our team.
Please do not send products back without receiving return instructions from us.
8. Refund Process
Once an eligible return is received and inspected, we will review the request.
If a refund is approved, the eligible refund amount will be processed through the applicable payment method or payment channel, subject to the payment provider's processing timelines.
The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
9. Shipping Charges
Shipping charges may be treated differently depending on the reason for the return.
Where the issue is confirmed to be due to an incorrect, damaged or defective product supplied by us, we may provide an appropriate resolution in accordance with applicable law and our internal process.
For other returns, applicable shipping charges may not be refundable.
10. Cancellation Before Dispatch
If you wish to cancel an order, please contact us as soon as possible.
An order may be cancelled before dispatch where cancellation is operationally possible.
Once an order has been dispatched, cancellation may no longer be possible and the request will be handled according to the applicable return and delivery terms.
11. Refund for Cancelled Orders
If an eligible order is cancelled after payment has been successfully received, the applicable refund will be initiated after confirmation of cancellation.
The actual time for the amount to appear in your account depends on the payment gateway, bank or payment provider.
12. Promotional & Discounted Orders
Products purchased using promotional offers, discount codes or special combo offers may be subject to specific return and refund conditions mentioned at the time of purchase.
13. Failed or Undelivered Orders
If an order cannot be delivered due to an incorrect address, unavailable recipient, repeated delivery attempts or other reasons attributable to the customer, additional shipping or re-delivery charges may apply where permitted.
Refund eligibility in such cases will depend on the circumstances of the order.
14. Product Quality & Storage
Customers are responsible for following the storage and usage instructions provided on the product packaging.
A return or refund may not be available for products that have been damaged because of improper storage, misuse or failure to follow the instructions provided with the product.
15. Consumer Rights
Nothing in this Refund & Return Policy is intended to restrict or exclude any rights or remedies available to customers under applicable Indian consumer protection laws.
16. Policy Changes
Chouhan Foods may update this Refund & Return Policy from time to time.
Any updated version will be published on this page with a revised effective date.
17. Contact Us
For return, replacement or refund-related queries, please contact us:
Chouhan Foods
Email: [Insert Official Email]
Customer Care: [Insert Customer Care Number]
Address: [Insert Registered Business Address]
