Privacy Policy
Effective Date: 30 September 2026
At Chouhan Foods, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, place an order or otherwise interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
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Full name
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Email address
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Mobile or phone number
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Billing address
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Shipping address
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Account login information
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Order and transaction details
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Information you provide when contacting customer support
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Reviews, feedback or other content you voluntarily submit
We may also automatically collect certain technical information when you visit our website, such as:
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IP address
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Browser type
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Device information
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Operating system
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Pages visited
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Website activity
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Date and time of visits
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Referring website or source
2. How We Use Your Information
We may use your information to:
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Create and manage your account.
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Process and deliver your orders.
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Process payments through authorized payment providers.
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Provide order confirmations and delivery updates.
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Respond to customer support requests.
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Process returns, replacements and refunds.
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Improve our website, products and services.
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Personalize your shopping experience.
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Send important service-related communications.
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Send promotional communications where permitted and where you have provided appropriate consent.
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Detect and prevent fraudulent or unauthorized activities.
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Comply with applicable legal and regulatory requirements.
3. Payment Information
Payments may be processed through third-party payment gateways.
Your payment may be subject to the privacy policies and terms of the respective payment service provider.
We do not intend to store complete payment card details on our website unless specifically stated otherwise.
4. Cookies & Similar Technologies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.
Cookies may help us:
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Keep you signed in.
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Remember shopping cart information.
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Understand website usage.
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Improve website performance.
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Provide a better user experience.
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Measure the effectiveness of marketing activities.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Sharing of Information
We may share your information with trusted service providers where necessary to operate our business, including:
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Payment processors
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Shipping and delivery partners
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Website hosting providers
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Technology and IT service providers
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Customer support providers
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Analytics and marketing service providers
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Professional advisors, where necessary
We only share information where reasonably necessary for the relevant business purpose or where required or permitted by applicable law.
We do not sell your personal information to third parties for their independent marketing purposes.
6. Order & Delivery Information
When you place an order, certain information such as your name, phone number and delivery address may be shared with our logistics or delivery partners so that your order can be delivered successfully.
7. Marketing Communications
If you have opted in to receive promotional communications, we may send you information about:
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New product launches
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Special offers
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Discounts
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Wellness-related updates
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Combo offers
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Other Chouhan Foods updates
You can request to stop receiving promotional communications by following the unsubscribe instructions in the communication or by contacting us.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and meeting legal or regulatory obligations.
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
10. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
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Request access to certain personal information we hold about you.
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Request correction of inaccurate information.
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Request deletion of information where legally permitted.
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Withdraw consent where processing is based on consent.
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Opt out of certain promotional communications.
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Raise a concern regarding the handling of your personal information.
To exercise applicable rights, please contact us using the details provided below.
11. Children's Privacy
Our website is not intended to knowingly collect personal information from children where such collection is restricted by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
12. Third-Party Links
Our website may contain links to third-party websites, services or platforms.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
13. Account Security
If you create an account with us, you are responsible for keeping your login credentials confidential.
Please notify us promptly if you believe your account has been accessed without authorization.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable laws.
The updated Privacy Policy will be published on this page with a revised effective date.
15. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
Chouhan Foods
Email: [Insert Official Email]
Customer Care: [Insert Customer Care Number]
Address: [Insert Registered Business Address]
